Own a portfolio of strategic consumer-brand accounts, building executive relationships and connecting social engagement strategies to measurable business value. Responsibilities include account strategy, value realization, executive reviews, retention, renewals, expansion, risk management, and identifying additional solution opportunities. The role partners with product and technical teams to improve adoption and workflows while advising customers on social trends, moderation, engagement, customer care, and brand health.

Lead global talent acquisition and people strategy for a distributed SaaS company. Partner with the CEO and leadership team on organizational design, executive hiring, compensation, performance management, onboarding, international employment, and employee experience. Build scalable people operations across multiple jurisdictions, personally recruit senior and hard-to-fill roles, improve recruiting processes and systems, and strengthen high-performing teams and company culture.