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The Director of Risk Management will build and mature SHI’s enterprise risk, compliance, and Risk & Control Self-Assessment programs. Responsibilities include defining risk taxonomies and appetites, implementing governance and escalation processes, monitoring key risk indicators, strengthening third-party and operational risk controls, developing policies and training, conducting testing and assurance, and delivering executive reporting. The role also involves building a risk and compliance team and influencing cross-functional and executive stakeholders.

Leads the design and delivery of enterprise-scale Cisco solutions. Translates business requirements into secure, scalable architectures; develops standards, frameworks, and statements of work; facilitates design workshops; validates technical implementations; and collaborates with engineering, DevOps, security, clients, and stakeholders. Supports pre-sales engagements, technical strategy, governance, and digital transformation across cloud, data, AI, integration, and Microsoft ecosystems.

Develops and executes sales strategies to exceed revenue and profit targets. Builds relationships with existing and prospective customers through prospecting, meetings, networking, and consultative selling. Identifies pipeline opportunities, presents tailored IT solutions, negotiates and closes deals, collaborates with internal teams and external partners, and maintains competitive market knowledge. The role requires significant customer-site and event travel within an assigned territory.

Develops new and existing customer relationships, drives sales pipeline and revenue growth, creates pricing proposals, and closes IT solutions deals. The role requires consultative selling, prospecting, negotiation, account management, collaboration with internal teams and partners, customer presentations, competitive awareness, and participation in industry events. Travel to customer sites and events is required, with at least 50% of time spent outside the office.

Onboard and guide customers throughout their service lifecycle, driving retention, growth, renewals, and satisfaction. Conduct customer success reviews, analyze consumption reports, manage service delivery workflows, and serve as a subject matter expert for relevant platforms. Build customer relationships, coordinate with sales and internal teams, support project delivery, manage orders and carriers, and communicate service updates. The role requires Cisco product sales experience, Dynamics AX proficiency, and occasional travel to partner and customer events.

Manage partner programs from ideation through implementation, including onboarding, stakeholder communication, contractual compliance, and diversity, equity, and inclusion initiatives. Build partner relationships, support sales growth, track diversity spend and revenue metrics, manage CRM data, assist with business intelligence reporting, and conduct regional analysis. Coordinate partner events, webinars, and training while resolving escalated issues and advising leadership on program performance.

Designs and governs enterprise-scale Cisco-focused technology architectures. Translates business requirements into secure, scalable solutions; leads architecture workshops, standards, SOWs, integrations, and technical design reviews. Collaborates with engineering, DevOps, and security teams to oversee delivery and governance. Supports pre-sales engagements, evaluates emerging technologies, and advises clients and executives across cloud, data, AI, cybersecurity, and Microsoft ecosystems.

Manages enterprise sales activities, targets, pipeline, and growth strategies. Builds, hires, coaches, and motivates sales development and professional sales teams. Develops new and existing customer business, strengthens partner relationships, coordinates internal resources, delivers sales presentations, and engages with customer executives to achieve quotas and customer satisfaction.

Drive and expand enterprise accounts by building strategic executive relationships, managing pipeline and CRM, positioning SHI IT solutions, collaborating with pre/post-sales teams, and meeting revenue and profit targets.

Lead and grow an enterprise sales team to meet targets: recruit, train, coach, manage pipeline, drive new business and partner engagement, deliver presentations, and coordinate internal resources to increase revenue.