Leads enterprise CRM and business transformation programmes across multiple functions, markets, technology teams, and vendors. Responsibilities include programme planning, governance, budgeting, requirements, solution delivery, data migration, integrations, testing, deployment, change management, adoption, and operational transition. The role manages risks, dependencies, implementation partners, stakeholder alignment, executive reporting, and delivery of measurable business outcomes.

Supports global gross margin planning, forecasting, reporting, and analysis. Maintains SKU-level costing and COGS data, manages financial models and reporting processes, performs Price-Volume-Mix analysis, and provides profitability insights. Partners with Procurement, Commercial, Supply Chain, and Finance teams to improve cost accuracy, data governance, forecasting, and decision-making. The role also supports Tagetik uploads, COGS true-up journals, financial controls, and continuous process improvements.

Design, deliver, engineer, govern, and support AI applications, agents, BI solutions, and data integrations. Collaborate with stakeholders to define requirements, create technical designs and test plans, manage third-party delivery, evaluate emerging technologies, and ensure solutions meet architecture, compliance, supportability, and lifecycle standards. Use AI-assisted development and Azure services to simplify processes, improve workflows, and reduce support overhead.