Own technical relationships and roadmaps for public sector and education customers. Lead account reviews, technology gap assessments, governance, solution development, commercial opportunity qualification, and delivery assurance. Partner with account managers, service delivery teams, engineers, vendors, and pre-sales specialists to improve customer environments, grow accounts, and ensure roadmap commitments are delivered. The role requires broad managed-services expertise across infrastructure, cloud, Microsoft 365, identity, networking, and security, plus public-sector procurement and executive stakeholder experience.