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Lead and grow a team of platform engineers and SREs while defining and delivering a cloud platform roadmap. Own reliability, SLIs/SLOs, observability, incident management, infrastructure automation, security, compliance, and cloud cost optimization. The role focuses on Kubernetes-based services, developer experience, CI/CD, infrastructure as code, and enabling engineering teams to build and operate software safely and independently.

Design and implement security for a cloud-native B2B SaaS platform. Responsibilities include cloud and Kubernetes security, threat modeling, application and infrastructure hardening, vulnerability management, detection and incident response, security automation, and compliance assurance. The role partners with Engineering, SRE, Risk, Product, Legal, and InfoSec teams to embed secure-by-design practices, automate controls through infrastructure as code and CI/CD, and improve security metrics, detection capabilities, and regulatory readiness.

Own the B2B product strategy, vision, roadmap, and end-to-end customer experience for SME and large commercial energy customers. Lead onboarding, account management, billing, contracting, settlement, and retention capabilities across multiple product teams. Drive B2B migrations to Ignition, improve customer and agent experiences, and use data and AI to increase operational efficiency and support international growth.

Analyzes customer operations, workflows, platform usage, and performance data to identify inefficiencies and improvement opportunities. Defines business requirements, supports root-cause analysis, develops KPI and benefits-tracking frameworks, and translates technical findings into actionable recommendations. Partners with customer, technical, operational, and finance stakeholders during onboarding, transformation, and stabilization initiatives. Contributes to governance reporting, testing, process improvement, financial impact analysis, and reusable Customer Excellence standards.

Legal Counsel providing commercially focused advice in a technology SaaS business. Responsibilities include drafting and negotiating commercial contracts, advising on data protection and compliance, managing supplier due diligence, supporting contract management processes, handling pre-litigation disputes, improving legal workflows and automation, and managing external legal advisers. Requires a UK-qualified solicitor with 3–4 years’ post-qualification experience in commercial contracts, preferably within technology or SaaS.

Delivers customer and operational performance improvements across customer deployments and internal business units. Analyzes KPIs, workflows, and operational data; identifies root causes; leads improvement initiatives; supports governance, transformation, and stabilization; and embeds sustainable process changes. The role leads customer performance discussions, coordinates cross-functional delivery without line-management responsibility, resolves systemic risks, coaches teams on continuous improvement practices, and contributes to playbooks, standards, and platform best practices.

Serves as the primary technical advisor for strategic enterprise customers, guiding platform optimization, architecture, integrations, security, reliability, and feature adoption. Conducts technical health reviews, identifies risks, troubleshoots complex integration issues, develops technical success plans, and delivers training and workshops. Acts as the technical liaison between customers and internal product, engineering, and support teams while advising on compliance, authentication, data protection, and scalable cloud architectures.

Drive new customer acquisition and revenue growth for ENSEK Flex across the energy flexibility ecosystem. Own the full B2B SaaS sales cycle, build qualified pipelines, engage senior stakeholders, negotiate contracts, and close new business. Develop strategic account plans, identify expansion opportunities, collaborate with Product, Marketing, and Delivery teams, and provide market intelligence to influence commercial and product strategy.

Design, build, and operate scalable cloud-native SaaS products using full-stack engineering practices. Drive platform modernization, API-first architecture, microservices, testing, deployment, and engineering excellence. Partner with Product and Design to solve customer problems, contribute to technical strategy, mentor engineers, and promote modern DevOps, CI/CD, observability, and automation practices.

Leads governance, enterprise risk, compliance, audit, and assurance activities for a growing B2B SaaS business. Maintains scalable GRC frameworks, risk registers, policies, controls, certifications, and digital GRC platforms. Coordinates audits, remediation, regulatory readiness, management reporting, client assurance, and international compliance expansion across the US, APAC, and Europe. The role also delivers training, influences senior stakeholders, and drives continuous improvement.