Manage day-to-day client accounts and project portfolios within a healthcare communications agency, ensuring profitable delivery, strong client partnerships, risk mitigation, and knowledge sharing across the client team.

Lead client analytics projects for healthcare and pharma clients: design research, analyze social listening, stakeholder and website data, translate findings into strategic recommendations, present to clients, mentor juniors, integrate AI tools, and support new business and continuous improvement.

Responsible for executing and delivering high-value projects for clients while managing relationships and ensuring best-in-class service.