Manage strategic law firm and corporate legal accounts, building executive relationships, driving retention, upsell and cross-sell growth, and guiding customers from on-premises systems to cloud SaaS. Maintain CRM account plans and forecasts, identify account risks, collaborate with Solutions, Product, Marketing, and Customer Success teams, and advocate for customer needs. Educate clients on product capabilities and best practices while delivering measurable improvements in efficiency, profitability, and service.