Own and improve Skai University and scalable customer enablement programs. Deliver personalized training, webinars, workshops, product education, and learning content that improve onboarding, adoption, proficiency, and advocacy. Partner with Client Success teams, track engagement and learning analytics, identify knowledge gaps, and use customer insights and AI-enabled workflows to continuously improve education programs.

Develop and deliver global client success enablement programs, onboarding, training, workshops, certifications, coaching resources, and customer engagement tools. Partner with leadership, Product Marketing, and cross-functional stakeholders to address performance gaps, support launches, reinforce behaviors, and improve learner and team effectiveness. Track participation, engagement, feedback, and skill development to recommend improvements. The role requires strong facilitation, communication, project management, AI proficiency, and relationship-building skills.

Lead enterprise sales across EMEA to generate new revenue from brand advertisers, run value-driven campaigns, manage pipeline and forecasting, position Skai versus in-house builds, collaborate with Product and Solutions Engineering, and ensure successful customer implementation and expansion.