Top Tech Jobs & Startup Jobs in London

Analyze customer, market, and operational data to identify trends, risks, and opportunities. Produce reports, dashboards, forecasts, and recommendations for senior stakeholders. Use SQL, SAS, SAS Viya, and modern data tools to manage complex datasets, improve data quality, automate workflows, and support strategic decisions. Collaborate across business, data, and technology teams to improve processes and embed data-led decision-making.

Leads the transformation of personalised customer communications from campaign-based marketing to automated, lifecycle-driven engagement. Develops content operating models, reusable frameworks, workflows, governance, and marketing technology capabilities. Works cross-functionally with Marketing, Digital, Product, Risk, Legal, and Technology teams to implement new processes, AI-enabled automation, and scalable customer communication journeys. Provides subject-matter expertise, drives adoption, monitors performance and risk, and delivers continuous optimisation.

Provides independent second-line operational risk oversight across technology, cybersecurity, and data governance. Evaluates risk assessments, tests critical controls, monitors emerging threats, conducts assurance reviews, and challenges first-line teams to strengthen resilience and compliance. The role contributes to the Enterprise Risk Management Framework, policies, controls, risk appetite, and mitigation planning while advising senior management and supporting the Director of Operational Risk.

Own and improve end-to-end customer communication journeys across products, channels, and experiences. Use customer insight, performance data, segmentation, journey logic, and personalisation to optimise communications. Lead cross-functional delivery, define triggers and sequencing, prioritise improvement roadmaps, and ensure messaging is clear, accessible, compliant, and commercially effective across digital, paid, website, and direct communication touchpoints.

Leads a multidisciplinary customer communications squad delivering data-driven marketing, service, and regulatory communications. Responsibilities include planning complex campaigns and communication journeys, using customer insight and performance data to optimize outcomes, managing stakeholders across business and risk functions, developing team capability, and ensuring communications meet brand, accessibility, legal, regulatory, and quality standards.

Owns the strategy, roadmap, operation, governance, and continuous improvement of a critical marketing technology platform. The role translates business requirements into platform enhancements, manages stakeholders and suppliers, monitors performance and adoption, resolves issues, supports compliant and secure operations, and leads change implementation and user adoption across Marketing, Data, Technology, Digital, and Customer Experience teams.

Leads the transformation of personalised customer communications, defining content operating models, supply-chain processes, governance frameworks, technology capabilities and transformation roadmaps. Partners with marketing, digital, data, technology, risk and compliance teams to scale automated, compliant and customer-focused communications. Evaluates marketing technology and AI solutions, leads multidisciplinary transformation activity, embeds new ways of working and drives adoption, operational excellence and continuous improvement.

Lead the marketing technology strategy, roadmap, transformation, governance, and adoption across Marketing, Digital, Data, and Technology teams. Translate business priorities into technology capabilities, manage interdependent initiatives, establish risk and control frameworks, measure performance and return on investment, and influence senior stakeholders. The role also requires applying AI capabilities within marketing technology to improve customer and business outcomes.

Supports Nationwide’s 1-to-1 marketing content transformation roadmap by improving content operations, workflows, governance, automation, personalization, and AI-enabled capabilities. Partners with marketing, digital, technology, risk, legal, and product teams to implement scalable processes, adopt new tools, enhance customer journeys, and drive continuous improvement through customer insight, delivery data, and stakeholder feedback.

Leads transformation of personalised customer communications and digital content operations. Designs content supply chains, governance frameworks, workflows and operating models; supports content creation, approval and publishing; and drives automation, AI and marketing technology adoption. Provides strategic guidance, training and coaching while partnering with Marketing, Digital, Data, Technology, Risk and Compliance teams to improve scalable, controlled and customer-focused communication delivery.