Leads and develops a UK-based inside sales team to meet revenue, conversion, customer service, and ancillary sales targets. Responsibilities include sales strategy, forecasting, budgeting, KPI and CRM analysis, recruitment, coaching, performance management, workforce planning, cross-functional collaboration, compliance, and succession planning. The manager also supports training and operational improvements while fostering an engaged, high-performing team culture.

Sell travel experiences to prospective travellers and agency partners through phone and email. Assess customer needs, recommend and sell suitable trips and additional services, meet monthly sales targets, and deliver exceptional service. Resolve booking issues, follow booking procedures accurately, maintain customer relationships, and contribute to company culture. The role requires German and English fluency, travel knowledge, flexible shift availability, and occasional weekend work.