Enter and process customer and internal orders in SAP, follow up on deliveries, manage returns and exchanges, process claims and refunds, serve as primary contact for customer queries, support sales team with order desk and logistics matters, identify and implement process improvements.

The CRM Manager at Dyson is responsible for defining and implementing CRM and email campaigns, coordinating with stakeholders, driving retention strategies, advocating for CRM initiatives, owning CRM channels, developing automated campaigns, segmenting audiences, analyzing performance, and generating owner reviews.