Provide first-line customer, technical and administrative support for recipients, clinics and healthcare professionals. Manage enquiries, order processing, account data in Oracle/Salesforce, troubleshoot devices, apps and connectivity, support after-sales service, ensure GDPR/privacy compliance, and collaborate with clinical, technical and field teams to improve processes and customer outcomes.

Provide high-level executive support to the President EMEA and select VPs, managing complex diaries, travel, expenses, communications, and meeting logistics. Coordinate EMEA leadership meetings, town halls and business reviews, support commercial operations tracking, consolidate inputs, prepare presentations, act as liaison, and drive projects and continuous improvement across the region.