Top Tech Jobs & Startup Jobs in London

Leads the design, mobilisation, and ongoing operation of a complex omnichannel contact centre. Responsibilities include developing operating models and service blueprints, coordinating technical and operational stakeholders, preparing service readiness and cutover activities, and establishing live-service controls. The role manages demand and capacity, queue performance, quality monitoring, CSAT, SLA/KPI reporting, workforce planning, hypercare, issue resolution, and continuous improvement across voice, email, chat, service requests, virtual agents, and assisted channels.

Manage Housing Benefit subsidy claims, DWP and HMRC returns, reconciliations, audit liaison, quality assurance, and management information. Interpret complex Housing Benefit and Council Tax Reduction legislation, resolve technical cases and discrepancies, support appeals, and ensure statutory, contractual, and audit compliance while protecting client subsidy income.

Lead and manage a business intelligence project and its team from initiation through delivery. Establish project structure, controls, governance, methodologies, budgets, risks, resources, and benefits realization. Track performance and progress against time, cost, and quality constraints, manage change, support decision-making, and maintain stakeholder relationships. Lead a medium-sized team while promoting effective individual and team performance.

Leads the Insight & Analytics function for TV Licensing, delivering analytics, data science, dashboards, models and actionable recommendations. The role manages investigations, performance improvement, automation and AI initiatives while ensuring data quality, governance and benefit realization. It also includes stakeholder engagement, team leadership, coaching and development of analytical professionals.

As a Functional Specialist, assess claimants' health conditions through various means and create comprehensive reports for the DWP. This role requires strong communication skills and involves ongoing learning.

Leads payroll parallel-run planning, governance, reconciliation, testing assurance, operational readiness, service acceptance, and transition for a large-scale Oracle Fusion Payroll transformation. The role acts as the senior payroll authority, challenging system integrator outcomes, managing risks and dependencies, coordinating multi-supplier stakeholders, and supporting executive go/no-go decisions for Day One service delivery.

Lead portfolio and programme planning across complex transformation initiatives. Develop, maintain, assure, and analyze integrated schedules; track milestones, dependencies, critical paths, risks, and resource constraints; provide executive reporting and delivery insight; facilitate planning workshops; coach colleagues on MS Project and scheduling best practices; and support PMO planning governance, maturity, and continuous improvement.

As a ServiceNow Lead Solution Architect, you will design solutions, provide technical leadership, and manage a team, ensuring alignment with business strategies.

The role involves conducting health assessments, analyzing claimant reports, and developing clinical knowledge while maintaining compassionate communication with claimants in a hybrid setting.

Lead development teams, mentor junior developers, ensure project quality and adherence to standards, and manage technical aspects of projects while maintaining communication with clients.