Process and activate motor finance proposals and contracts in NGage and CMS, manage dealer queries and settlements, meet SLAs, support onboarding and fraud checks, and collaborate with Risk Operations and Sales to deliver good customer outcomes.

Responsible for providing arrears support to customers, managing accounts, and ensuring compliance with Consumer Duty regulations while delivering positive customer outcomes.

The Brand Manager will lead marketing programmes for Mazda, oversee campaign effectiveness, manage stakeholder collaborations, and drive customer loyalty initiatives.