Leads the global Customer Account Management organization across North America and EMEA, owning renewal, expansion, churn prevention, forecasting, and a 20% installed-base growth target. Builds account-based sales motions, coaches managers and CAMs on live calls, establishes qualification and KPI disciplines, runs enablement, maintains CRM data quality, and aligns Marketing, Revenue Operations, Product, Sales Enablement, and Solution Design to drive SaaS customer growth.