As a Technical Support Analyst, you will be the first point of contact for clients in the institutional finance industry, ensuring exceptional customer experiences. Your responsibilities include coordinating with sales and engineering teams, relaying client feedback, supporting the EMEA team, and potentially visiting clients. You will manage multiple priorities while maintaining a friendly and professional demeanor, focusing on customer satisfaction and product adoption.

The Enterprise Account Manager will build strategic relationships with large accounts, drive growth, handle expansion ARR targets, and collaborate cross-functionally to enhance customer success and advocacy. Responsibilities include account planning, stakeholder management, and leveraging data for efficient customer engagement.

As a Customer Success Specialist, you will onboard and educate users, support pilot opportunities, minimize user churn, monitor user health, generate content for training and communication, and continually educate yourself on product offerings. You will work closely with the users and relay feedback to inform product improvements.