Own a portfolio of enterprise customers as their trusted advisor, driving product adoption, value realization, retention, renewals, and advocacy. Establish success metrics, conduct business reviews, analyze usage, identify risks, resolve issues cross-functionally, and support feature adoption. The role requires strong relationship management, commercial acumen, SaaS experience, and familiarity with customer success tools and digital workplace platforms.

The Product Manager will identify and prioritize feature opportunities, contribute to the product roadmap, document functional requirements, create user stories and wireframes, and oversee feature delivery. They will collaborate with Sales, Marketing, Customer Community, Product Engineering, and development teams; monitor market and technology trends; review platform improvements; and help shape delivery messaging and customer value.

Designs and executes manual and automated tests for web software, creates test plans and cases, identifies and reports defects, performs root-cause analysis, and supports issue triage. The role collaborates with product and development teams on testability, edge cases, quality standards, and continuous improvement. It also involves API, mobile, cloud-device, and non-functional testing in an Agile continuous-delivery environment.