Create print and digital marketing materials, event collateral, illustrations, technical diagrams, video edits, motion graphics, emails, web pages, and social content. Maintain brand consistency, prepare print-ready files, support website rebuilding, and prioritize design requests across internal teams and suppliers. Use established design systems and AI tools to produce high-quality work quickly for a B2B SaaS company.

Leads complex customer escalations, technical investigations, enterprise onboarding, and proactive customer engagements across the EMEA region. Mentors Customer Success Engineers, improves support processes, drives incident resolution, contributes code and documentation, promotes automation and AI adoption, and collaborates with Product, Engineering, and Account Management. The role requires expertise in Docker, Kubernetes, APIs, distributed systems, on-premise deployments, and enterprise customer environments, along with participation in global on-call support.