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Lead resolution of high-priority cloud incidents across hosted and self-managed Vault deployments. Mentor junior engineers, build tooling and automation, perform root cause analysis, improve observability and support processes, and act as the technical owner for enterprise relationships to enhance platform stability and client outcomes.

Lead planning and delivery of complex, multi-team engineering programmes. Set milestones, coordinate cross-functional teams, communicate priorities across the company, drive outcomes, improve processes and tooling, and ensure quality and reliability within a modern microservice-based stack.

Run and maintain production infrastructure for Thought Machine's cloud-native core banking and payments SaaS. Automate fleet management, disaster recovery, backups and capacity planning; participate in design reviews, on-call rotations, and reliability-focused feature design. Mentor team members and maintain operational documentation and runbooks.

Lead and scale global customer support for the Vault Platform, transitioning support operations to AIOps, while ensuring regulatory compliance and managing multi-region teams.

The Head of Product Partnerships leads Thought Machine's partner ecosystem, focusing on ecosystem strategy, commercial agreements, team management, and market alignment to drive growth and innovation.