Top Tech Jobs & Startup Jobs in London

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Lead a four-person complaints and escalations team handling formal merchant complaints and Financial Ombudsman Service cases. Ensure fair, timely, evidence-based, and compliant resolutions; proactively identify cases at risk of escalation; maintain quality standards; analyze complaint trends; provide root-cause insights to Product, Support, and Risk; and report volumes, outcomes, and emerging risks to senior leadership while maintaining audit readiness.

Own and evolve the Global Merchant Database platform, productizing merchant data APIs, event interfaces, and authorization models. Define API contracts, data models, versioning, and metrics while partnering with engineering and cross-functional teams to ensure scalability, reliability, security, and adoption. Champion documentation, platform thinking, and prioritisation for a reliable merchant data foundation.

Review and manage CDD cases across onboarding, event-driven and periodic reviews. Collect and assess customer information against AML/KYC standards, make risk-based decisions, document case rationale clearly, escalate appropriately, identify patterns, collaborate with internal teams, and adopt AI-augmented tooling to improve processes.

Own the full sales cycle for high-value UK prospects: build pipeline, run consultative sales and negotiations, close and onboard accounts, represent Teya at events, track CRM/KPIs, and feed customer insight to Product.

Provide front-line support to merchant customers via phone, email, and live chat; resolve queries and escalations; guide merchants through product features; maintain CRM accuracy; meet quality and productivity targets; surface recurring issues to improve the product.

Own lifecycle marketing strategy across 9 European markets, establishing segmentation, channel mix, and communication while mentoring team members and leading complex campaign executions.

The Senior Product Manager will own the vision for Business Accounts at Teya, leading the development of banking features, ensuring regulatory compliance, and collaborating cross-functionally to enhance SME banking experiences.

Lead and scale a commission-only field sales network of Independent Sales Consultants across North East London. Coach new hires through their first 90 days, perform in-field coaching and quality assessments, run monthly in-person sessions, analyse performance data to drive growth, and feed field insights to Product, Marketing and Operations.

Lead supply chain analytics and planning for payment terminals: manage S&OP, set stock targets, track KPIs/SLAs, monitor budgets, build financial make-or-buy models, and model workforce capacity to optimise fleet efficiency, cost and service.