Top Tech Jobs & Startup Jobs in London

Owns Soldo’s customer education and documentation strategy, building scalable self-serve learning experiences for SMB and enterprise customers. Responsibilities include creating guides, release education, learning paths, and video scripts; partnering with Product; managing localization and content governance; measuring content effectiveness; and using AI-assisted workflows to improve content production and customer adoption.

Owns the strategy, growth, and maintenance of Soldo’s B2B digital customer community and engagement ecosystem. Responsibilities include developing customer education and content, managing knowledge bases and self-service resources, monitoring community feedback, organizing user-group events, managing digital reviews, and collaborating with Product and Marketing teams. The role also focuses on AI-driven search, content discoverability, customer advocacy, and scalable customer experience improvements.

Manage mid-market and enterprise SaaS customers, driving adoption, retention, and expansion. Act as a strategic advisor to senior stakeholders, identify customer pain points, communicate measurable product value, and own expansion revenue targets. Develop customer success motions for new markets and industry verticals while collaborating with Pre-Sales, Onboarding, Professional Services, Product, and Marketing teams. Use CRM tools and structured success methodologies to manage accounts, opportunities, and forecasts.

Manages data-driven customer lifecycle campaigns for Soldo’s self-serve customer base. Responsibilities include strategic campaign planning, audience segmentation, personalization, cross-functional coordination with Marketing, Product, Sales, Support, and Finance, and performance analysis. The role uses customer success and marketing automation platforms to improve activation, retention, expansion, and overall customer engagement.

Leads operational cost planning, budgeting, forecasting, and financial analysis for Soldo. Acts as finance business partner to regulated financial services teams, delivers Board reporting, supports regulatory returns including Mastercard submissions, manages intercompany agreements, and strengthens governance, reporting accuracy, and process efficiency.

Designs, improves, and scales go-to-market operational processes across Sales, Customer Success, Marketing, Onboarding, Pricing, and Billing. The role analyzes workflows and operational data, identifies exceptions and inefficiencies, develops recommendations, documents processes, and supports cross-functional projects and new initiatives. It also helps implement scalable solutions, controls, and operational changes in a fast-moving SaaS environment.

Develop the Irish market for Soldo by building pipeline, cultivating C-level relationships, and selling its SaaS spend-management platform. The role manages complex enterprise and mid-market sales processes, uses value-based and consultative selling, delivers tailored product demonstrations, and builds compelling business cases. Responsibilities also include exceeding quota, developing vertical expertise, partnering with Marketing and SDR/BDR teams, supporting technology partnerships, and collaborating cross-functionally to deliver customer outcomes.

Supports the Business Intelligence function by automating recurring reports, developing dashboards, conducting data quality checks, documenting metrics, and assisting with stakeholder analysis and advanced analytics projects. The role requires SQL, BI dashboarding, structured data validation, clear communication, and strong attention to accuracy and reporting consistency.