Own the lifecycle and global roadmap for AML screening products, including sanctions, watchlist, payment, PEP, and adverse media screening. Translate customer, regulatory, and market needs into requirements, prioritize backlogs, and partner with engineering, operations, revenue teams, and data providers. Analyze product KPIs, reduce false positives, improve screening effectiveness, support launches and onboarding, and advise internal teams on competitive and regulatory developments.

The Application Support Analyst resolves customer inquiries about software functionality and SQL issues using problem-solving and communication skills.