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Manage a portfolio of clients to drive adoption, retention, satisfaction and revenue through onboarding, proactive relationship management, training, reviews, feedback, and cross-functional collaboration.

Provide operational, technical, and commercial support to B2B partners across HBX Transfers. Assist Account Managers with onboarding and account setup, manage booking updates and agent enquiries, troubleshoot API integrations, coordinate migrations and testing, maintain system data, identify process improvements, and liaise with Product, Technology, Operations, and Customer Service to resolve issues.

Drive new client acquisition and regional revenue by developing and executing commercial plans, managing full sales cycle, retaining and growing client relationships, and collaborating cross-functionally to support onboarding and client success.

Own end-to-end category management: develop negotiation strategies, run RFx processes, manage supplier performance and contracts, optimize spend while protecting SLAs and value, drive supplier consolidation, ensure governance/compliance, and influence senior stakeholders.

Manage a portfolio of clients to drive satisfaction, adoption, retention, and revenue. Lead onboarding, provide proactive support and training, run reviews, surface feedback, collaborate with cross-functional teams, and identify upsell opportunities.

Provide operational, technical, and commercial support to B2B partners across HBX Transfers. Assist Account Managers with onboarding, account setup, booking updates, integrations and API troubleshooting, data maintenance, testing, and cross-functional issue resolution to ensure smooth partner adoption and service delivery.