Owns post-sales customer success and managed AV service delivery across assigned UK accounts. Responsibilities include stakeholder management, success planning, service reviews, escalations, renewals, contract profitability, upsell opportunities, AV estate analytics, lifecycle planning, and preventative maintenance. Leads distributed onsite service teams through coaching, performance management, staffing, and development while partnering with Sales, Engineering, Finance, and Service Operations to improve customer outcomes and service performance.

Oversee financial reporting, month-end and annual close processes, budgeting, forecasting, cash flow, project accounting, WIP, audits, tax and VAT compliance, banking relationships, and internal controls. Lead financial risk reviews, R&D credit applications, process improvements, and finance policy development while serving as a strategic finance partner and managing the accounting team.