Serve as the strategic HR partner for Reserv’s UK workforce, managing employee relations, recruitment, performance and talent programs, HR policies, payroll, benefits, compliance, employee engagement, and people analytics. The role requires strong knowledge of UK employment law, experience handling complex employee cases, and the ability to operate autonomously in a fast-growing, fully remote environment.

Define and grow AiDE, Reserv’s insurance technology product for the London market. Shape the roadmap using carrier and delegated authority expertise, identify workflow improvements, prioritize requirements, and translate customer needs into precise specifications. Serve as the technical liaison throughout discovery, integrations, demos, pilots, and post-sale implementation. Partner with product and engineering teams to deliver high-quality products, influence team processes, and support carrier success.

Handle motor First Notice of Loss inquiries by phone and email, guide customers through insurance claims, document claim information, resolve concerns, collaborate with internal teams, and ensure accurate, empathetic, compliant service throughout the claims process.