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The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

Manage contract renewals and negotiations to retain and grow revenue. Analyze financials and contracts, engage customers and internal stakeholders, craft renewal proposals, track renewal metrics in Salesforce/Excel, and recommend risk mitigation to meet retention targets.

Lead technical presales for NiCE portfolio: run discovery, demos, POCs, and RFIs/RFPs. Articulate solution value to business and technical stakeholders, focusing on contact centre, telephony and cloud technologies while collaborating with account teams and providing product feedback.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

Sell NiCE Actimize's financial crime portfolio across a multi-country European territory. Own end-to-end enterprise sales cycles, progress in-flight deals, build new pipeline, engage C-level stakeholders, coordinate pre-sales/product/partners, negotiate and close complex contracts, and meet quota while travelling across the region.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

Lead customer value-realisation engagements for NIce CX/CCaaS solutions: build business cases, drive adoption, run change management, manage senior stakeholders, measure ROI, and create repeatable service opportunities.