Top Tech Jobs & Startup Jobs in London

Manage a portfolio of customer accounts, driving adoption, business value, renewals, expansions, and stakeholder relationships. Lead technical integrations, customer projects, success planning, business cases, quarterly reviews, and performance reporting. Coach and support junior Customer Success Managers, provide escalation guidance, ensure deliverable quality, and collaborate with sales, professional services, and technology teams to identify growth opportunities.

Manage customer success for ContactEngine clients by ensuring effective deployment, adoption, contract fulfillment, and business value. Develop success plans, business cases, and technical requirements; coordinate projects, escalations, and stakeholder relationships; monitor performance metrics; conduct business reviews; identify account growth opportunities; and partner with account executives, professional services, and technology teams.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.