Top Tech Jobs & Startup Jobs in London

As an Implementation Engineer at NICE, you will work on critical projects involving the ContactEngine solution, collaborating closely with the Customer Success, Product Development, and AI teams. Responsibilities include defining business and technical requirements, configuring the SaaS platform, performing testing and debugging, writing SQL queries, and providing on-call support. You will also assist in training new specialists and optimize customer journeys utilizing data analytics.

The Program Manager at NICE oversees the delivery of CXone software features, acts as a Scrum Master, and drives software development activities from concept to completion, ensuring projects meet compliance and budgetary requirements while collaborating with various teams to implement the product vision.

The Customer Success Manager is responsible for driving customer engagement, enhancing value, ensuring satisfaction throughout the customer lifecycle, and managing the end-to-end renewal process. They serve as the voice of the customer, collaborate with internal teams, optimize customer investment, manage contract renewals, drive customer satisfaction surveys, and more.