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Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Serve as primary technical contact and trusted advisor for key accounts: manage escalations, resolve issues, provide health reports and upgrade plans, onboard customers, monitor performance, gather feedback, and coordinate cross-functionally to improve product and customer outcomes.

Provide 24/7 platform and application support for Saviynt's SaaS identity platform: troubleshoot AKS/EKS/Kubernetes, Java/Grails/Hibernate and DB (MySQL/RDS) performance, manage monitoring/alerts, handle incidents via FreshService, produce runbooks, coordinate maintenance, and communicate with customers and engineering during escalations.