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Lead the delivery of AI-driven analytics solutions within the Partnerships domain using Microsoft Fabric, focusing on execution and change management. Facilitate end-to-end delivery of AI use cases and enhance analytics capabilities across the EU business.

The Customer Experience Manager will lead innovation for customer journey design, ensuring transformation and improvement in customer experience and loyalty while partnering cross-functionally for effective delivery.

Second-line compliance role responsible for delivering and improving Product Oversight & Governance and Consumer Duty frameworks, monitoring conduct and fair value, coordinating committees, providing guidance and training, supporting regulatory change and operations compliance to ensure FCA/EEA insurance product compliance and good customer outcomes.

The Senior HR Coordinator oversees HR operations, providing support for employee lifecycle processes, ensuring compliance with legislation, and managing HR systems and projects.

Lead FP&A analytics and commercial governance to protect profitability, reduce losses, and strengthen controls. Drive end-to-end AI use cases—from concept to production—using Microsoft Fabric and Azure tools to improve forecasting, scenario analysis, margin visibility, and decision support. Partner with FP&A and stakeholders to challenge assumptions, surface risks, and embed AI-driven FP&A workflows across the business.

The Manager, CS Learning & Development leads the L&D roadmap for customer service, focusing on training initiatives and competency development for outsourced contact centers.

The Customer Experience Manager leads customer insight frameworks, translates data into actionable insights, and partners across teams to improve customer loyalty and retention.