Own strategy, execution, and optimization of integrated ABM campaigns for Enterprise and Mid-Market accounts. Manage paid LinkedIn advertising, personalized landing pages, direct mail, gifting, Sales outreach, audience segmentation, messaging, budgets, and performance measurement. Partner with Sales, Product Marketing, Content, Events, Partner Marketing, and GTM Operations to drive account engagement, meetings, pipeline creation, and progression through testing and data-driven optimization.

Provide Tier 1 technical support for configuration and networking issues, manage a high-volume ticket queue, meet response and resolution targets, and maintain strong customer satisfaction. Troubleshoot across multiple operating systems, explain technical concepts clearly, and collaborate with customer experience, product, and engineering teams to resolve recurring user friction and improve the product experience.