Top Tech Jobs & Startup Jobs in London

Own growth for a core product area end-to-end (acquisition, activation, adoption, retention). Partner with product, engineering, marketing and GTM to design growth into the product, build acquisition loops, define measurable outcomes, and rally cross-functional teams to hit funnel and activation metrics.

Lead and develop a team of Scaled CSMs managing a $22M+ ARR portfolio. Design and execute scalable, data-driven digital customer success programs to drive adoption, retention, and expansion. Partner with Product, RevOps, and Enablement to build automated engagement solutions, coach renewals and expansion conversations, manage retention metrics and forecasting, and represent the scaled segment to influence tooling, process, and product decisions.

Lead applied research and engineering to build production-grade video foundation models. Work includes developing latent video diffusion models, designing conditioning for controllability, scaling distributed multi-GPU training, improving training stability, building evaluation frameworks, and optimizing inference for low-latency, high-resolution deployment.

Provide frontline customer support across email, chat and social media; resolve and escalate technical issues; maintain CRM records (Intercom, Salesforce); meet KPIs like first response time and CSAT; collaborate with cross-functional teams and work shifts including weekends and holidays.

Lead end-to-end SEO across on-page, technical, and content with emphasis on creating high-converting landing pages and UX/CRO. Partner with Product, Design, and Engineering to scope, ship, and iterate website improvements. Use AI and automation to scale workflows, run experiments, and measure performance with Looker/GA4/HubSpot. Audit and optimize localized multi-language sites to drive organic growth and product conversion.

Lead positioning, messaging, and go-to-market for Synthesia's core studio and video creation product. Own product launches, build the product narrative, drive adoption via campaigns and sales enablement, define competitive positioning, inform product strategy with market intelligence, and collaborate cross-functionally to increase customer usage and sales velocity.

Design and lead end-to-end customer implementations, build architectures and proofs of concept, partner with Sales on scoping and proposals, create playbooks and integration patterns, advise technical and executive stakeholders, and feed customer needs to Product and Engineering to scale platform adoption.

The Solutions Architect will lead customer implementations, design architectures, partner with Sales, create playbooks, and advise stakeholders to drive adoption and business impact.

Create social-first videos for LinkedIn, TikTok, Instagram, and YouTube Shorts. Shoot and direct on-camera talent, edit platform-specific short-form content, add basic motion design, and contribute creative ideas to social campaigns and product launches.

Lead complex design initiatives, shape product direction, mentor teams, prototype models, and raise standards in design excellence. Act as a strategic partner to product and engineering teams.