Support the Five9 Dialer product roadmap by gathering requirements, managing the backlog, writing user stories, coordinating Agile delivery and releases, supporting UAT, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent effectiveness, customer interactions, compliance, and operational outcomes.

Leads product marketing for technology services and solutions, driving positioning, packaging, pricing, go-to-market strategy, sales enablement, market intelligence, and revenue growth. The role translates technical capabilities into differentiated business outcomes, develops solution structures and messaging, supports offering lifecycle management, and partners with Sales, Delivery, Product, Alliances, and executive stakeholders. It requires strategic leadership alongside hands-on execution in a global B2B technology environment.

Design and modernize legacy IVR systems into intuitive conversational voice experiences. Responsibilities include creating voice journeys, intent models, utterance libraries, dialog flows, recovery strategies, and escalation paths; analyzing call data and performance metrics; documenting design standards; and collaborating with product, engineering, and operations teams throughout implementation and launch.