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Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Own and develop the revenue planning model in Workday Adaptive Planning, align bookings, ARR and forecasts, enhance the BTR solution, ensure data integrity and governance, drive automation and finance transformation, manage partners and testing, train users, and advise senior stakeholders on priorities and optimisation.

Partner with Service Delivery and Customer Support leaders to plan budgeting, forecasting and SaaS financial reporting. Drive cost efficiency, resource and capacity decisions, analyse KPIs (ARR, CAC, churn), build business cases, improve forecasting and profitability processes, and present actionable financial insights to support strategic decision-making and performance improvement.

Work with product engineering teams to improve delivery practices and adopt platform standards. Provide hands-on guidance across CI/CD, development workflows, testing, release processes, observability, production readiness, infrastructure, and secure software delivery. Translate central platform guidance into practical team-level improvements, remove engineering blockers, coach stakeholders, and identify recurring friction to improve platform capabilities and developer experience.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.

Lead a domain of 6–10 teams (60–90 engineers) as a manager of managers, coaching Engineering Managers, driving delivery across multiple workstreams, aligning architecture and team topology, improving operational maturity, partnering with Product and commercial stakeholders, and building hiring, resourcing, and measurement practices to improve team performance and outcomes.

Lead data visualisation and reporting strategy: design interactive dashboards, standardise metrics, modernise executive reporting, embed visualisations into SaaS products, develop data storytelling frameworks, translate complex analytics into actionable narratives, and train teams to drive insight adoption across the organisation.