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Lead multiple complex business and technology transformation projects across insurance departments and global teams. Responsibilities include project planning, budgeting, stakeholder management, risk mitigation, change management, KPI tracking, quality assurance, status reporting, and compliance with project methodologies. The role also mentors project managers and improves project management processes.

Manage and enhance customer insight data models, maintain data integrity, collaborate on internal and third-party data requirements, and produce regulatory metrics, thresholds, dashboards, and management information. Analyze customer outcomes, identify root causes, generate actionable insights, raise queries with business owners, and support compliance with FCA conduct and consumer duty requirements. The role partners with cross-functional teams to improve customer-centric decision-making and evidential reporting.

Collaborates with stakeholders to gather requirements, translate needs into functional and technical specifications, recommend software solutions, optimize processes, coordinate testing, interpret data, maintain reports, support training, manage risks and compliance, and track project dependencies.

The role involves supporting PMO activities for transformation projects, ensuring adherence to methodologies, reporting on risk and performance, and collaborating with business partners.

Lead and manage infrastructure operations, focusing on Active Directory, Azure, and security processes, while ensuring availability and compliance.

The PMO & Value Management Lead will oversee PMO governance and delivery while managing a small team to enhance portfolio processes and metrics.

Leads Product Management capability development across Arch International, including establishing a Centre of Excellence, defining standards, and improving product strategy, roadmaps, prioritization, governance, and value realization. Partners with senior business, technology, data, and operations stakeholders to translate strategy into measurable outcomes, assess initiatives, manage portfolios, and improve delivery readiness. Supports transformation, operating model development, continuous improvement, and team capability through facilitation, coaching, and strategic leadership.

Lead technical design and development of complex C# applications. Provide technical leadership, apply best practices (TDD/BDD/DDD), optimize and refactor code, integrate systems, and work with cloud platforms and databases.

Lead enterprise data product strategy, governance, lifecycle and adoption. Orchestrate cross-domain prioritization, manage dependencies, own roadmap and demand intake, and engage senior stakeholders to drive value and alignment across Data, IT, and business domains.

Assist the EMEA Tax team with direct tax compliance, US GAAP reporting, M&A, transfer pricing, and provide tax advice while managing relationships with stakeholders.