Build and deploy AI workflows, integrations, plugins, data pipelines, and proofs of concept for major customers. Diagnose production blockers, run technical evaluations and managed trials, scope deployments, accelerate customer onboarding, and convert successful solutions into reusable products. Partner with executives, engineers, Product, Engineering, and Creative teams while measuring customer outcomes and feeding recurring needs into the product roadmap.

Own a portfolio of 40–60 mid-market accounts in a full-cycle SaaS/AI sales role. Close 25–40 annual deals through inbound and outbound prospecting, qualify opportunities, expand usage and deal sizes, and convert product signals into pipeline. Partner with an Engagement Manager to drive customer consumption and commission outcomes. Success requires a strong quota record, high-velocity selling, AI-tool fluency, compelling writing and demos, and coachability.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.