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Own enterprise customer adoption from pre-sales through foundational adoption. Develop adoption roadmaps, define success metrics, manage implementation and AI configuration alignment, lead project execution, resolve escalations, monitor customer health, and drive continuous improvement. Partner with executive stakeholders and cross-functional teams across Customer Success, Professional Services, Product, Sales, Marketing, and Engineering to deliver measurable business outcomes and identify expansion opportunities.

Owns strategic partner relationships and operationalizes partner success programs across the customer lifecycle in EMEA. The role aligns partners with opportunities, manages delivery readiness and capacity, develops enablement and certification plans, improves co-delivery quality, and supports customer adoption, value realization, renewals, and expansion. It requires cross-functional collaboration with Sales, Alliances, Services, Customer Success, and systems integrators, along with data-driven program improvement and regular London office attendance.

Provide responsive technical support through email, chat, and phone; troubleshoot and resolve product issues; answer how-to questions; collaborate with account executives and internal teams; improve help content and support workflows; analyze customer feedback to inform product improvements; and deliver proactive, high-quality customer experiences.

As a Sales Development Representative, you will prioritize target accounts, engage with senior executives, and exceed quotas while collaborating with Sales and Marketing teams.