Develop solution narratives and positioning for real-time and AI infrastructure, create sales and event enablement, partner with DevRel, Product, Sales and Legal, support account-based campaigns, validate messaging with customer feedback, measure and optimize messaging effectiveness.

Own and execute customer lifecycle programs to drive adoption, retention, expansion, and re-engagement. Use product and usage data to identify expansion signals, build nurture and win-back campaigns, measure ROI, and partner with Customer Success, Account Management, and GTME to improve NRR and reduce churn.