Manage strategic enterprise customer relationships throughout onboarding, implementation, adoption, renewal, and expansion. Develop success plans, monitor customer health and retention, conduct training and health checks, gather product feedback, manage escalations, and identify upsell opportunities. The role requires strong cybersecurity knowledge, including identity security, cloud security, threat frameworks, compliance, and Active Directory or Entra ID vulnerabilities. Collaborate with Sales, Support, Product, and Technical Delivery teams to drive customer outcomes.