Leads the Product Market Research function, establishing research standards and translating client, competitor, market, and ecosystem insights into prioritized product opportunities. Owns Voice of Client and win/loss analysis, informs product investments and roadmaps, monitors fintech and partner ecosystems, and partners with product, strategy, innovation, operations, design, and leadership teams to guide product decisions across a complex organization.

Lead product development for global FX currency administration: manage projects from inception to implementation, gather and document business requirements, design and execute tests (including UAT), perform business analysis to identify product gaps and process improvements, coordinate cross-functional stakeholders, and support client service teams.