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As an Enterprise Customer Success Manager, you will manage post-sale relationships with strategic accounts, ensuring value realization, account growth, and navigating complex enterprise environments. You will engage executive stakeholders, lead onboarding, and influence product roadmap based on customer feedback.

The Customer Success Manager will manage relationships for a portfolio of SMB and mid-market clients, ensuring product adoption, retention, and growth while collaborating with internal teams to meet customer needs.

Drive product-led revenue growth through activation, adoption, and upsell initiatives. Collaborate with cross-functional teams to influence product development and improve customer experience.

Own the full new-business sales cycle for e-commerce and retail brands across UK/Europe: generate pipeline, qualify leads, deliver discovery calls and tailored demos, build ROI-backed business cases, negotiate multi-stakeholder deals, maintain HubSpot CRM hygiene, leverage partners, mentor junior sellers, and contribute to sales process improvements.

Contribute to product vision by designing metrics, conducting experiments, productionizing data workflows, and collaborating across teams to leverage customer insights effectively.