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Manage mid-market customer relationships after launch, develop success roadmaps and account strategies, conduct business reviews, drive platform adoption, secure renewals, and identify cross-sell and expansion opportunities. The role requires executive relationship management, value-based conversations, procurement software expertise, and coordination of cross-functional teams to achieve customer and revenue objectives.

Drive adoption and growth of Coupa Pay solutions (virtual cards, digital payments, working capital/early pay). Own adoption strategy with large enterprise customers, set measurable success goals, analyze Pay opportunities, deliver platform demonstrations and training, build partnerships with customers and partners, and coordinate internal and external teams. Occasional customer travel required.

The Principal Agentic Architect at Coupa leads strategic AI-led engagements, designs future-state metrics, evaluates AI readiness, guides organizational change, and collaborates with C-suite stakeholders to transform procurement workflows into autonomous agent-led processes.

The AI Business Transformation & Design Strategist leads AI-led projects, defining strategies for AI deployment in procurement processes and guiding clients through organizational changes to optimize workflows and efficiency.