Top Customer Service Jobs in London
The Software Support Specialist II at ConnectWise is responsible for diagnosing and resolving partner's product issues, providing support via various channels, maintaining knowledge base, identifying areas of opportunity for partners, and escalating complex issues. They also contribute to internal and external knowledge base articles and communicate new release features to partners.
Manage customer relationships, revenue, and risk. Advocate for customer needs. Collaborate with Sales and Services teams. Identify and mitigate risks. Stay current on industry trends and needs. Requires 4+ years of experience in Customer Success or Account Management.
Assist clients with inquiries on trading offerings, troubleshoot technical issues, provide support through various channels, and manage wide-scale technical problems for Interactive Brokers. Must be fluent in English and Spanish, have a Bachelor's degree, and have 2+ years of client-facing support experience.
The Product Support Specialist role requires fluency in German and English to provide client services and support in a global fintech company. Responsibilities include onboarding new users, resolving customer issues, providing training, and offering industry insights to improve customer experience. The role offers growth opportunities and development potential for candidates with 3-4 years of experience.
Seeking an experienced Customer Success Strategy & Operations professional to lead high-priority CS-focused projects for EMEA Customer Success team at Miro.
As a Customer Support Specialist at PitchBook, you will provide direct customer support via phone, email, and chat to existing clients. You will collaborate with the support team to troubleshoot customer issues and ensure a positive customer experience. Your role will involve continuous communication, documentation, and partnership with global teams to provide support during business hours. A client-first attitude, excellent communication skills, and a keen eye for detail are essential for success in this role.
As a Customer Software Support Specialist at Elekta, you will be responsible for supporting European customers, troubleshooting technical issues, and providing exceptional customer service in a fast-paced environment. The role includes resolving technical incidents, documenting solutions, and ensuring customer satisfaction through effective communication and support.
The Customer Success Associate will be responsible for developing and maintaining relationships with customers, consulting and coaching them, owning the sales process, and engaging key stakeholders. The role requires outstanding communication, networking skills, and a strong work ethic.
The Client Success Partner (EMEA) at Sterling is responsible for being a frontline advocate and proactive support to top tier customers in EMEA. They act as a liaison between internal departments and customers to ensure smooth operation of background check processes. The role involves maintaining relationships with clients and supporting revenue growth.
As a Customer Experience Manager at Dan Murphy's in Epsom, you will be responsible for leading and motivating a team to deliver exceptional customer experiences, promote loyalty, and drive revenue growth. This role involves developing team members, enhancing in-store tasks, and creating a diverse and customer-centric culture. You will also utilize customer feedback to make informed decisions.
Customer Support Specialist responsible for providing technical and non-technical customer support, coordinating inquiries, participating in customer calls, analyzing support processes, maintaining knowledge base, and tracking public channels. Requires 2+ years of experience, familiarity with mobile/web development, customer-centric mindset, analytical thinking, tech interest, teamwork skills, English proficiency, and flexibility for stand-by shifts. Bonus points for ICT industry experience, web development experience, Docker/Postman knowledge, Salesforce/Jira experience, and basic programming skills.
The Customer Success Consultant at Cint works with customers to help them maximize the use of Cint's technology platforms, build strong relationships, set performance milestones, provide training and onboarding, analyze client performance, and identify growth opportunities.
Gunzilla Games is looking for a Console Support Specialist to assist console players with inquiries and issues, shape console workflows, and provide support through various channels. The ideal candidate should have excellent customer service skills, experience with PS5 and XBOX consoles, and strong written and verbal communication skills.
Product Support Associate responsible for providing product or website support to customers. Must have a Bachelor's degree or equivalent experience, customer-facing experience, and proficiency in Microsoft Office applications. Additional European language skills preferred.
As a Client Partner at Astound Digital, you will drive strategic client relationships, foster client growth, ensure retention and renewal, and cultivate meaningful relationships. You will be responsible for new business opportunities, upselling, and cross-selling, all while providing tailored solutions and data-driven insights.
The Customer Support Engineer at Fivetran works closely with customers and stakeholders to resolve incidents and provide technical support. Responsibilities include troubleshooting, identifying root causes, onboarding team members, and participating in weekend on-call rotations. Required skills include strong customer advocacy, communication, database (SQL and NoSQL) experience, networking troubleshooting, and API knowledge.
As a Sr. Manager, Customer Support & Vendor Operations, you will lead vendor relations, manage BPO partners, set targets, monitor performance, and ensure high-quality customer support. Collaborate with cross-functional teams to identify and resolve product issues. Requires 5+ years of people management experience and technical issue resolution skills.
The Application Support Specialist will provide technical support for clients, troubleshoot issues, and ensure successful implementation of products. They will work with a variety of technologies including Microsoft SQL, Python, and VMware.
Candex is seeking a RVP, Customer Success responsible for launching new clients, developing customer relationships, and driving customer adoption. The role involves overseeing client launches, addressing technical issues, data analytics, business reviews, and identifying expansion opportunities.
Help clients achieve their goals by understanding their needs, coaching users on various tools, identifying upsell opportunities, and improving customer success processes. Maintain a high level of engagement with clients and collaborate with internal teams to align client goals with company objectives.
Join a tech startup in hypergrowth revolutionizing education. Responsibilities include being the primary contact for customer enquiries, resolving complaints, and ensuring customer satisfaction. Benefits include a competitive salary, ownership in the company, 25 days of holiday, and more.
As a Lead Customer Success Specialist, you will work with high-value customers across specific industry segments and regions to deliver tailored success programs. You will collaborate with the wider business to streamline the customer journey effectively and ensure maximum impact and value. Your main responsibilities include building strong relationships with customers, ensuring they find value in products and services, and onboarding customers for successful product usage.
As a Customer Support Specialist at IDEXX Veterinary Software, you will provide high-quality customer service to veterinary professionals worldwide for the ezyVet software. Responsibilities include email and phone support, problem-solving, conducting training webinars, and creating knowledge base articles. The role requires excellent communication skills, passion for customer support, willingness to learn, and flexibility in working hours. This hybrid role involves onsite work in Wimbledon, London.
Increase existing client revenue growth through cross-sells and upsells, prioritize client success and satisfaction, collaborate with internal teams to enhance client experience, monitor client health and usage patterns, gather and act on client feedback, advocate for client needs within the company.
Field-based Customer Support Engineer role at PerkinElmer in the United Kingdom, providing maintenance, installation, and validation of analytical instruments. Responsibilities include field service, routine maintenance, user training, and compliance with performance targets. Ideal for candidates with a background in electronic engineering or science.
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