Application Support Specialist

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organisation on specific projects/teams and work directly with clients or through Client Services Managers.

Job Description

The Technical Services Associate / Application Support Specilaist plays a pivotal role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure successful client implementation of our products and be responsible for successfully deploying new product releases to our client's environments. You will handle installation testing of Verisk Extreme Event Solutions products. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and AWS native services, and be among the first to test and ensure all Verisk Extreme Event Solutions’ products work seamlessly with the newest technologies by aiding in the installation and testing of our products. You will work collaboratively with multiple departments to ensure successful execution of installations, deployment, troubleshooting and debugging.

Responsibilities (but not limited to):

• Provide front-line technical support via phone and email to internal and external clients with Verisk Extreme Event Solutions’ Software
• Ensure all implementation requirements are defined correctly and translate those requirements into system configuration
• Detect, diagnose, and resolve complex problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Proven skill in supporting an application based on 3-tier architecture.
• Strong technical aptitude and ability to research and solve complex issues independently
• Demonstrated ability to identify technology and process improvements, innovate along the way
• Working Knowledge of IT Hardware and Software
• Other duties as assigned

Qualifications

Qualifications:

• 3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
• Strong knowledge of Microsoft SQL Server and SQL queries.
• Well-developed server skills using Microsoft Windows and Active Directory.
• Good understanding of basic computer networking.
• Strong problem-solving skills.
• Impeccable attention to detail.
• Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clients
• Knowledge of PowerShell or Python, VMware, High Performance Computing, AWS or other Cloud providers/technologies
• Insurance knowledge is a definite plus
• English language skills are mandatory

Education Requirements:

• BS degree in Information Technology, Computer Science or equivalent

Additional Information

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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