Software Support Specialist

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope

Elekta Care Support is looking for a flexible, technically experienced, multilingual, and responsible professional to join our team as a Customer Software Support Specialist. We are looking for someone who finds joy in technology and wants to work hands on with virtualization and networking in an international fast-paced and exciting work environment. In this position you will be responsible for supporting our European customers with a focus on the European market. The key activities of the role are answering technical and application queries, troubleshooting complex networked environments, and resolving technical incidents in a timely and professional manner. 

What you’ll do

As a Customer Software Support Specialist at Elekta, you'll play a crucial role in assisting users of our product family and associated third-party products. Your main tasks include addressing customer inquiries and issues via phone, email, or our customer portal. It's essential to handle these matters professionally and promptly, prioritizing cases based on their clinical impact. Effective communication and interpersonal skills are paramount in this role, along with a strong dedication to customer satisfaction. As a Level 1 support specialist, you'll have the opportunity to grow and advance within the support team by continuously expanding your knowledge and skills.

Join us in providing exceptional support to our valued customers.

Responsibilities will include ( but not limited to)

• Troubleshooting and resolving technical product issues in Windows-Server and SQL-based clinical customer environments in a timely manner

• Completing planned software maintenance activities such a server migrations

• Documenting all customer incidents and technical solutions in accordance with Elekta processes.

• Communicating with customers in and friendly, concise, and professional manner

• Managing customer expectations and facilitating clear communication between different stakeholders within the hospital environment and within Elekta

• Escalating and documenting complex issues to the appropriate teams within Elekta to ensure quick resolution times

• Completing internal and external training as required and demonstrating knowledge and skills obtained from training

• Be flexible to visit customer sites for troubleshooting purposes at short notice.

What you’ll bring

• Fluent in English and other European languages like Italian, German or French is a big plus.

• Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential. 

• Identifying any necessary training requirements and escalating these to management as needed. 

• Service oriented 

• Able to travel up to 20%

What you’ll get 

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.

In addition to this, Elekta offers a range of employee benefits:

*Benefits will differ per country and local package

• Group Income Protection 

• Private Medical Insurance 

• Pension 

• Dependents’ Pension 

• Retirement Policy 

• Life Assurance 

• Holiday Purchase 

• Cycle-to-work scheme 

• Flexible working hours 

• Hybrid work environment 

• Long Service Awards 

Hiring process 

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail. 
 

Your Elekta contact

For questions, please contact the Global Talent Acquisition Partner responsible at [email protected]. We do not accept applications through e-mail.

We are an equal opportunity employer  

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.