FirstMind Logo

FirstMind

Customer Success Associate

Reposted 3 Months Ago
In-Office
London, Greater London, England, GBR
Entry level
In-Office
London, Greater London, England, GBR
Entry level
The Customer Success Associate is responsible for developing relationships with customers, managing sales pipelines, and executing deals while working closely with company leadership.
The summary above was generated by AI

 

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?


ABOUT US

FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.

FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.


WHAT WE OFFER YOU

Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly:

  • An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs
  • Own the sales process end to end – and learn what being the commercial lead for a company really means
  • A chance to work closely together with the CEO on our business development strategy
  • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months)
  • International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders

 

RESPONSIBILITIES

Your responsibilities will be to:

  • Develop, maintain and grow relationships with customers
  • Consult, advise and coach customers including giving feedback as part of deliveries
  • Have full ownership over your pipeline and ensure it is never empty
  • Key stakeholder engagement & management
  • Deal Execution - selling, proposing and closing

EXPECTATIONS

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

  • Can show outstanding results from a role within sales
  • Are an excellent communicator especially verbally
  • Love to build and nurture relationships
  • Good networker
  • Have a natural ability to make people feel comfortable around you

START

As soon as possible.


HQ

FirstMind London, England Office

21 Buckingham Gate, London, United Kingdom, SW1E 6LB

Similar Jobs

2 Days Ago
Hybrid
London, Greater London, England, GBR
Entry level
Entry level
Information Technology
Manage a pooled portfolio of long-tail customer accounts through responsive support, exception handling, escalation triage, renewal readiness, and portfolio hygiene. Maintain account coverage, deliver annual business reviews and success snapshots, track KPIs and licensing exposure, and apply standardized triage playbooks. The role supports high-volume account management while protecting senior customer success capacity.
Top Skills: CiscoCisco Enterprise Agreement (Ea)
4 Days Ago
Hybrid
Entry level
Entry level
Financial Services
Supports customer success and change delivery for Pay & Time employee experience products. Leads scoped change initiatives, including planning, communications, training, job aids, stakeholder coordination, readiness activities, and adoption tracking. Partners with operations, product, technology, and HR teams to improve customer experiences, resolve issues, measure outcomes, and support adoption, expansion, and retention.
Top Skills: ExcelMicrosoft 365PowerPointSharepointTeams
5 Days Ago
Hybrid
London, Greater London, England, GBR
Entry level
Entry level
Financial Services
Supports Client Success Managers across the client lifecycle, including onboarding, data integration, relationship management, query resolution, and service delivery. The role monitors client activity through Salesforce, coordinates with technical and commercial teams, captures feedback, maintains documentation, and helps improve client satisfaction, retention, and product adoption. Occasional travel across EMEA is required.
Top Skills: Aws KiroChatgptClaude CodeCloud-Based Data DistributionFixMicrosoft CopilotMicrosoft Copilot StudioExcelModel Context Protocol (Mcp)SalesforceSftpSnowflakeWebsocket Apis

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account