Jobs at Brown & Brown

Design, build, and deploy Generative AI/LLM applications (chatbots, RAG, document intelligence) on GCP using Vertex AI, BigQuery, and containerised services. Work with data teams, implement CI/CD, monitoring, vector databases, and ensure Responsible AI, GDPR, and regulatory compliance while engaging stakeholders.

Provide first-line Acturis functional and system support via phone and email, resolve user issues, support configuration changes and migrations, liaise with suppliers, maintain governance and documentation, and improve system use and user guidance.

Manage commercial insurance client relationships, achieve new business and renewal targets, generate and act on leads, prepare broking notes, negotiate with underwriters, expand accounts through cross-selling, and ensure high levels of customer service and accurate documentation.

Develop new commercial insurance business, build a personal client portfolio, expand introducer networks, advise clients on coverage and renewals, and achieve income and retention targets. The role involves negotiation, stakeholder management, compliance, accurate documentation, client relationship development, and collaboration with broking, claims, and management teams. Professional development and funded qualifications are provided.

Provide first-line support for JCCP and CRS memberships: process new and renewal applications, handle enquiries via phone/email/post, perform risk assessments, manage inboxes, maintain accurate records, support onboarding, coordinate meetings, assist with website updates, and attend events as required.

Oversee insurance schemes, facilities, portfolio placements, and strategic insurer relationships across the South East. The role negotiates capacity, pricing, coverage, service, and commercial terms; identifies opportunities to consolidate business; develops new placement solutions; monitors arrangement performance; coordinates insurer engagement; and serves as the senior escalation point for complex placement and capacity issues.

Develop and retain commercial insurance clients by sourcing new business, preparing quotations, renewals and MTAs, placing cover across commercial lines, maintaining insurer relationships, meeting FCA requirements, and delivering sales and service targets.

Lead regional QA for retail broking, driving quality, governance, complaint and breach management. Provide leadership to local QA teams, align regional activity with national QA strategy, collaborate with compliance, analyze service data to improve customer outcomes, and report regional QA performance to senior leadership.

Work with business users, developers and project teams to design and execute test plans, perform functional/regression/integration/UAT testing, manage defects, validate insurance product and policy administration functionality, ensure data integrity, support test automation initiatives, and produce test documentation and quality metrics.

Handle commercial motor fleet new business: quote and bind cover, convert inbound/outbound enquiries, liaise with insurers and clients, process mid-term adjustments, prepare market presentations, cross-sell products, manage calls and data entry, maintain training records, and suggest business improvements.

Manage month-end close, prepare and post GL journals, reconcile balance sheet accounts, produce P&L analysis, support regulatory returns (FCA RMAR, ONS, VAT), assist audits, maintain controls, and drive finance process improvements within an insurance environment.

Support claims financial processing, reserves, reconciliations, reinsurance recoveries, and month-end close. Produce claims finance reports, maintain controls and audit-ready records, liaise with brokers/reinsurers/TPAs, and identify process improvements.

Develop and manage High Net Worth and Ultra High Net Worth private client insurance relationships, focusing on property and associated lines. Generate new business, handle quotations, renewals, mid-term adjustments, negotiate with underwriters, maintain Acturis records, perform due diligence, assist directors on complex cases, support credit control, and meet new business/retention targets.

Lead quality engineering within cross-functional squads: define and execute test strategies, introduce modern testing tools, drive automation, performance, security and accessibility testing, monitor quality metrics, support CI/CD, mentor engineers, and establish dashboards to drive continuous improvement.

Proactively generate and convert new corporate insurance business through cold calling, quoting, and relationship-building. Provide specialist advice, prepare accurate admin and quotations, liaise with insurers, meet regulatory requirements, and support team and accounts. Target: 40 quotes/month with a 1:3 conversion rate.

Provide Acturis implementation, training and consultancy to Partner Brokers; troubleshoot platform and broking/accounting issues; build reports/templates; manage projects, deliver go-lives, promote Hedron services, and maintain strong broker relationships while ensuring regulatory compliance.