Jobs at Brown & Brown

Manage a portfolio of agent clients from application to renewal, handle inbound/outbound calls and emails, chase and convert abandoned registrations and leads, process membership amendments, and handle renewals and expiries while cross-selling products.

Support planning, delivery and reporting of multi-channel marketing campaigns. Create and publish content for websites, newsletters and social media, assist with email marketing, website updates, analytics, competitor research, events, and learn AI tools to enhance marketing activities while working with the marketing team.

Apprentice Business Administrator supporting the Government Schemes Division with membership administration, customer enquiries, record-keeping, dispute case support, reporting, compliance, business development tasks, and cross-department projects while completing a Level 3 apprenticeship.

Provide first-line support for membership enquiries across phone, email and post; process applications, renewals, amendments and refunds; maintain records and shared inboxes; support onboarding, compliance reporting, member engagement and conversion of enquiries into memberships.

Provide administrative support to the legal team: open/scan/upload post into case management; manage client enquiries and communication; monitor mailboxes; perform billing and invoicing; attend legal events; and carry out ad hoc management-requested administrative duties.

Manage commercial insurance client relationships, achieve new business and renewal targets, generate and act on leads, prepare broking notes, negotiate with underwriters, expand accounts through cross-selling, and ensure high levels of customer service and accurate documentation.

Manage month-end close, prepare and post GL journals, reconcile balance sheet accounts, produce P&L analysis, support regulatory returns (FCA RMAR, ONS, VAT), assist audits, maintain controls, and drive finance process improvements within an insurance environment.

Handle commercial motor fleet new business: quote and bind cover, convert inbound/outbound enquiries, liaise with insurers and clients, process mid-term adjustments, prepare market presentations, cross-sell products, manage calls and data entry, maintain training records, and suggest business improvements.

Manage commercial motor fleet new business: quote and bind cover, convert inbound/warm leads, liaise with insurers and clients, prepare market presentations, handle mid-term adjustments, cross-sell products, manage calls and data entry, maintain training records, and suggest process improvements.

Support claims financial processing, reserves, reconciliations, reinsurance recoveries, and month-end close. Produce claims finance reports, maintain controls and audit-ready records, liaise with brokers/reinsurers/TPAs, and identify process improvements.

Provide first-line Acturis functional and system support via phone and email, resolve user issues, support configuration changes and migrations, liaise with suppliers, maintain governance and documentation, and improve system use and user guidance.

Provide first-line support for JCCP and CRS memberships: process new and renewal applications, handle enquiries via phone/email/post, perform risk assessments, manage inboxes, maintain accurate records, support onboarding, coordinate meetings, assist with website updates, and attend events as required.

Maintain and improve a Vue 2-based insurance platform, build responsive, performant UIs, integrate with backend REST APIs, optimise for speed and scalability on Azure, debug issues, and collaborate on modernization to Vue 3 and team best practices.

Design, implement and execute manual and automated test cases for a custom online quoting and documentation platform. Perform functional, regression, integration, performance, exploratory, cross-browser, end-to-end, smoke and sanity testing. Report, track and document defects; maintain test scripts and test documentation; work with CI/CD pipelines and cloud (Azure); improve testing processes and communicate results to stakeholders.

Develop and manage a personal pipeline of new commercial insurance business, secure introducers, advise on quotations and coverage, manage renewals, liaise with broking and claims teams for accurate documentation, meet income and retention targets, and support colleague development while working compliantly.

Lead quality engineering within cross-functional squads: define and execute test strategies, introduce modern testing tools, drive automation, performance, security and accessibility testing, monitor quality metrics, support CI/CD, mentor engineers, and establish dashboards to drive continuous improvement.

Develop and manage High Net Worth and Ultra High Net Worth private client insurance relationships, focusing on property and associated lines. Generate new business, handle quotations, renewals, mid-term adjustments, negotiate with underwriters, maintain Acturis records, perform due diligence, assist directors on complex cases, support credit control, and meet new business/retention targets.

Handle commercial motor fleet new business: quote, bind cover, manage renewals and mid-term adjustments, liaise with insurers and clients, convert inbound/outbound leads, cross-sell products, prepare market presentations, and maintain accurate data and training records.

Develop and retain commercial insurance clients by sourcing new business, preparing quotations, renewals and MTAs, placing cover across commercial lines, maintaining insurer relationships, meeting FCA requirements, and delivering sales and service targets.

Design, build, and deploy Generative AI/LLM applications (chatbots, RAG, document intelligence) on GCP using Vertex AI, BigQuery, and containerised services. Work with data teams, implement CI/CD, monitoring, vector databases, and ensure Responsible AI, GDPR, and regulatory compliance while engaging stakeholders.