Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job title: Systems Consultant
Location: Remote (based near London preferred)
Salary: competitive
To develop a close working relationship with our Partner Brokers, providing training and software consultancy and support on the Acturis platform and other IT solutions which Hedron Network deliver, to liaise with Hedron departments and Partner Brokers to resolve issues alongside promoting other services offered by Hedron Network.
With a detailed knowledge of the insurance software solution, System Consultants should be able to help Partner Brokers gain greater efficiency and more effective internal processes, and overcome any platform issues and challenges encountered.
This role will involve extensive travelling therefore a full UK driving licence is essential.
Key Accountabilities
Measures
Implementation and installation of the Acturis system for Partner Brokers
Training on Acturis Hedron Network IT solutions
Act as primary contact point for resolving broking and accounting issues
Generate ideas and identify solutions that will help the Partner Brokers gain greater efficiency in their business and on their Acturis system
Contribute to Hedron Network partner communications as required
All processes and activities to be undertaken in a compliant manner in respect of TCF and other regulatory requirements
Advise the Partner Brokers of new developments through visits and frequent communication
Deliver good customer service by responding swiftly to queries and concerns from Partner Brokers
Maintain a detailed knowledge of system developments
Create and update bespoke document and report templates for the Partner Broker
Run system reports and build bespoke reports as and when required
Deliver training to new and existing Partner Brokers
Promote services offered by Hedron Network where appropriate
Deliver on personal annual objectives to a consistently high standard
Whilst working independently and as part of the systems consultancy team review, update, identify and address opportunities for excellence/growth inline with Team objectives
Go lives completed on time and to the satisfaction of the Partner Broker
Projects delivered on time and to the satisfaction of the Partner Broker
Cultivate and maintain consistently strong relationships with Partner Brokers, teammates and service providers
Key Interfaces (Internal & External) and reasons (e.g inform, negotiate)
Skills and Experience
Primary focus: ‘ownership’ of a Panel of Partner Brokers using Acturis
Internal Hedron Network Teams – support and collaborate as required
3rd Party Suppliers (esp. Acturis) – liaison as necessary
Education:
Training qualification desirable
Project management qualification advantageous
Skills:
Acturis knowledge to ‘Guru’ level
Excellent Training skills in both classroom and remote environments
Excellent knowledge of Microsoft Office products
Self motivated and able to work on own initiative – readiness to take ownership of issues and needs for designated Partner Brokers
Excellent communication, influencing and relationship building skills
Good workload management and organisational skills to ensure that deadlines are met
Ability to identify customer needs and provide appropriate solutions in a consultative setting
Ability to solve ad hoc problems and issues in a timely manner
Experience
Excellent working knowledge of Acturis to superuser level
Background knowledge of other Partner Broker back-office systems
Experience of UK GI Broking Industry and practices
Experience of UK GI Broking accounts an advantage
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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