Teams at Brown & Brown

Provide administrative support to the legal team: open/scan/upload post into case management; manage client enquiries and communication; monitor mailboxes; perform billing and invoicing; attend legal events; and carry out ad hoc management-requested administrative duties.

Serve as first point of contact for incoming enquiries, convert prospects to instructed clients, manage onboarding and payments, set up and progress cases in the case management system, follow up on paperwork, support team administration, and identify improvements to client experience.

Assess and resolve deposit disputes from tenants, landlords and agents. Review and approve cases, collect and log evidence, maintain spreadsheets and reports, meet KPIs and Scheme Rules, provide guidance, and recommend process improvements.