Jobs at Teya

Manage and grow a portfolio of existing Teya Members through consultative cross-selling and upselling. Review account activity, understand business needs, recommend suitable financial products, handle objections, close opportunities, and complete handovers. Maintain strong CRM discipline, meet revenue and activity targets, sell responsibly, and collaborate with onboarding, risk, support, and sales teams. The role is office-based in London five days per week with uncapped commission and progression opportunities.

Leads a pod of up to 10 Customer Relations Agents in a London contact-center environment. Responsibilities include coaching, performance management, quality oversight, escalations, onboarding, scheduling, KPI reporting, and identifying root causes of recurring customer issues. The role requires modeling empathetic service, collaborating cross-functionally, and improving customer satisfaction and operational performance.

Build and operate scalable ML platform infrastructure supporting batch and real-time model workloads. Responsibilities include model deployment, serving, lifecycle automation, monitoring, observability, incident response, documentation, and collaboration with data scientists and engineering teams. The role also contributes to platform architecture, data products, reliability, technical standards, and data warehouse initiatives.

Provide warm, responsive support to business Members by phone, email, and web chat. Resolve queries, handle complaints empathetically, maintain accurate interaction records, identify recurring issues, and escalate specialist matters. The role includes structured training, coaching, and opportunities for career progression.

Conduct outbound calls, emails, and other prospecting activities to engage local business owners, understand their needs, qualify opportunities, and schedule meetings for Field Sales teams. The role manages follow-ups, CRM records, pipeline activity, and performance targets while helping develop scalable sales processes for new cities. Candidates should be ambitious, resilient, coachable, organized, commercially curious, and comfortable working five days per week from the London office.

Own a local sales territory, prospect and meet business owners, build relationships, win new members, and deliver commercial targets. The role involves consultative selling of Teya’s financial products, managing the customer journey through onboarding, maintaining a healthy pipeline, learning sales methodology, and representing the company in the community. Candidates must be comfortable working independently in a fully field-based role and travelling throughout their territory.

Own a local sales territory across Guildford and surrounding areas, prospecting businesses, building relationships, presenting payment and financial solutions, winning new customers, and supporting onboarding. The role requires meeting commercial targets, managing a pipeline, representing the company in the community, and sharing market feedback. Training and coaching are provided, with field sales experience advantageous but not essential.

Own a local territory, prospect for businesses, build relationships with business owners, win new customers, and meet sales targets. The role involves consultative selling of payments and financial services, managing the customer journey through onboarding, maintaining a pipeline, learning sales methods, and representing the company in the community. It is fully field-based and requires regular travel throughout the territory.

Own a local territory, prospect face-to-face, build relationships with business owners, win new Members, and achieve commercial targets. Manage the customer journey through onboarding, maintain a healthy pipeline, represent Teya locally, and share field insights. The role requires strong communication, resilience, self-discipline, commercial curiosity, and willingness to learn. It is fully field-based across Croydon and surrounding areas, with regular travel and responsibility for generating new business.

Provides on-site office, reception, hospitality, meeting, and event support. Responsibilities include preparing meeting rooms, managing bookings, welcoming visitors, coordinating catering and deliveries, maintaining executive office supplies, covering reception, and assisting with travel and expense administration. The role offers development through shadowing Executive Assistants and gradually taking on diary and calendar support.

Lead and scale Teya’s UK Field Sales organisation, owning customer acquisition, revenue, productivity, profitability, and team development. Build the organisation from approximately 25 to 80 sellers, expand the Teya Cities model, establish commercial processes and performance routines, optimise territories, and develop sales leaders. Partner cross-functionally with marketing, customer support, product, pricing, and people teams to drive sustainable growth across geographically distributed field sales operations.

Provides first-line support to UK sellers through calls, emails, and web chat. Responsibilities include resolving queries and escalations, maintaining accurate database records, handling complaints, and identifying trends for senior management. The role requires customer service or technical support experience, problem-solving ability, accuracy, initiative, telephone support skills, and teamwork.

Owns Teya’s end-to-end merchant retention and recovery pipeline, from early churn signals through collections, terminal recovery, write-off, or debt sale. The role designs automated retention and collections journeys, builds metrics and queues, coordinates Risk, Commercial, Finance, Billing, Legal, Logistics, and Customer Relations, and leads remediation of the existing portfolio. It will initially operate hands-on before hiring and managing a credit control team while applying AI, automation, fair-treatment principles, and data-driven testing.

Own and centralize payments and merchant settlement operations across SEPA, Faster Payments, and SWIFT. Standardize processes, create runbooks, manage reconciliations and exceptions, oversee banking partners, coordinate funding and liquidity with Treasury, maintain payment controls, handle incidents, and improve operations through automation and AI. The role also tracks service levels, resolves payment issues, supports payment rail testing, and builds a scalable operations capability.

Leads Teya’s first-line prudential framework, covering capital and liquidity adequacy, stress testing, ICAAP, ILAAP, recovery and resolution planning, solvent wind-down, and contingency planning. The role partners with Treasury, FP&A, Risk, Finance, Compliance, Product, and Operations to embed prudential analysis into forecasting, governance, growth decisions, and risk management. It provides senior leadership with forward-looking analysis, monitoring, recommendations, and controls across a regulated financial services business.

Lead Teya’s Security GRC team and oversee PCI DSS, SWIFT CSP, ISO 27001, UK regulatory, risk, audit, third-party security, and control-assurance programs. The role owns policies, risk methodology, audit planning, findings remediation, Vanta implementation, evidence automation, significant-change procedures, and executive reporting. It requires close collaboration with engineers, Procurement, Legal, auditors, regulators, and the CISO to make security governance scalable and enabling.

Sell payment processing and merchant services to small and medium-sized UK businesses. Generate leads independently, use a consultative sales approach, close deals, and build a merchant portfolio. Consultants earn uncapped commissions, upfront payments, ongoing residuals, bonuses, and incentives while operating as self-employed sales professionals.

Develops reliable risk datasets, KRIs, dashboards, management reporting, and early-warning capabilities across enterprise and operational risk areas. Partners with risk stakeholders to define indicators, assess data quality, analyze trends and anomalies, calibrate thresholds, and translate requirements into practical data solutions. Uses SQL, Python, visualization tools, Snowflake, AI-enabled workflows, and automation to modernize risk reporting while maintaining validation, traceability, and human oversight.

Develop and support credit risk and pricing models for lending products. Responsibilities include data exploration, feature engineering, statistical analysis, model monitoring, deployment support, documentation, and collaboration with Credit Strategy, Product, Engineering, and Data Engineering teams. The role is designed for an early-career data scientist with strong quantitative skills and an interest in credit and financial services.

Own and transform application security across the software development lifecycle for a regulated payments fintech. Build secure-by-default patterns, pipeline-embedded controls, threat-modeling practices, security champion programs, and developer enablement. Partner closely with engineering, platform, product, compliance, and operations teams to improve security without creating delivery bottlenecks. Use automation, attacker-focused risk analysis, and practical cloud and application security expertise to scale security across the organization.