Jobs at Teya

Own complex analytical problems across credit, acquiring, and business account products. Build NPV, unit economics, customer lifetime value, metrics, and experimentation frameworks using SQL and Python. Analyze customer behavior, product performance, and portfolio economics to support pricing, segmentation, product strategy, and investment decisions. Partner with cross-functional teams, communicate insights to senior stakeholders, challenge assumptions, and improve analytical methodologies and business performance.

Handle inbound calls, emails, and web chats from UK small-business members. Diagnose and resolve product, billing, and complaint issues; maintain accurate CRM records; de-escalate sensitive cases; identify recurring problems; and collaborate with Product, Support, and Sales teams to improve customer experiences.

Identify and engage prospective merchants with complex needs via high-volume outbound outreach. Qualify opportunities through consultative discovery, book meetings for Key Account Managers, prepare structured CRM handovers, manage follow-ups and prioritisation, and share insights to support account strategy and conversion while meeting activity and conversion targets.

Partners with UK commercial leaders on workforce planning, team effectiveness, performance, engagement, talent development, succession, compensation, and employee relations. Uses people data to guide decisions, coaches managers, supports people cycles, and collaborates with Finance, Sales Operations, Reward, and the global People team to build and retain high-performing commercial talent in line with UK employment law.

Own paid acquisition across Meta, Google, and TikTok for European markets, connecting advertising spend to qualified pipeline and onboarded merchants. Lead acquisition strategy, budgets, analytics, SQL reporting, unit economics, experimentation, conversion optimization, platform integrations, and agency relationships. Partner with sales leaders, develop the growth team, mentor staff, and communicate forecasts and performance to senior stakeholders. Use AI to accelerate reporting, analysis, experimentation, and team workflows.

The Senior Application Security Engineer will design and improve Secure SDLC, integrate security practices, and lead application security reviews across multiple platforms while ensuring fast delivery of secure products.

Lead design and delivery of a standardized go-to-market platform for a specific sales channel. Own end-to-end workflows, codify and scale channel playbooks, integrate shared data/scoring/pricing, design cross-channel handoffs, and own metrics (conversion, velocity, CAC, adherence) to continuously improve routing and automation.

Lead end-to-end hiring for senior and niche engineering roles across multiple locations. Design centralized pipelines, intake processes, interview rubrics, and sourcing strategies (including AI-assisted outreach). Coach hiring managers, run debriefs and evidence-based decisions, own recruiting metrics, and drive cross-functional projects to improve hiring speed, fairness, and quality.

As a Backend Engineer, you'll build and improve technology for small businesses, focusing on developing reliable code, collaborating on projects, participating in code reviews, and enhancing operational efficiency.

The Senior Payments Specialist translates business needs into functional requirements and collaborates with teams to ensure effective payment solutions. Responsibilities include analyzing requirements, managing projects, and delivering products within the payment processing domain.

Design, backtest and govern multi-channel sales commission frameworks grounded in unit economics. Build reporting to monitor compensation outcomes, coordinate rollout with country teams, Finance and payroll, and ensure reliable monthly commission cycles. Partner with Sales, Pricing and People teams to align incentives, prevent gaming, and maintain documentation, controls and change governance.

Own the end-to-end merchant onboarding funnel from signed offer to active transacting member. Identify funnel leakages, build data-driven roadmaps, improve first-pass approvals and activation metrics, collaborate with Risk, Engineering, Design and Sales, and use AI tools and automations to speed delivery.

Develop and ship secure cross-platform mobile applications and payment SDKs using Kotlin Multiplatform for Android and iOS. Build payment, banking, ePOS, and device abstraction solutions with offline support, secure storage, APIs, testing, observability, and CI/CD. Collaborate with product and design teams, contribute to architecture and Agile delivery, and mentor teammates while ensuring scalable, maintainable, localized, user-friendly applications.

The Senior Backend Engineer at Teya will design, develop, and maintain core backend systems supporting various aspects of the business, ensuring scalability and reliability while collaborating with cross-functional teams and mentoring developers.

The Head of Payments will lead the payment product strategy, manage product teams, optimize processes, and ensure compliance while expanding payment methods.

The Marketing Operations Manager will lead GTM efforts for Loyverse Pay, focusing on market understanding, product adoption, roadmap influence, and cross-functional alignment while tracking performance metrics.

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Lead a four-person complaints and escalations team handling formal merchant complaints and Financial Ombudsman Service cases. Ensure fair, timely, evidence-based, and compliant resolutions; proactively identify cases at risk of escalation; maintain quality standards; analyze complaint trends; provide root-cause insights to Product, Support, and Risk; and report volumes, outcomes, and emerging risks to senior leadership while maintaining audit readiness.

Own and evolve the Global Merchant Database platform, productizing merchant data APIs, event interfaces, and authorization models. Define API contracts, data models, versioning, and metrics while partnering with engineering and cross-functional teams to ensure scalability, reliability, security, and adoption. Champion documentation, platform thinking, and prioritisation for a reliable merchant data foundation.

Review and manage CDD cases across onboarding, event-driven and periodic reviews. Collect and assess customer information against AML/KYC standards, make risk-based decisions, document case rationale clearly, escalate appropriately, identify patterns, collaborate with internal teams, and adopt AI-augmented tooling to improve processes.