Operational Lead - AML and Transaction Monitoring

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

The Role is responsible for overseeing the day-to-day operations of the transaction monitoring team to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively supporting Teya’s commitment to prevent financial crime. As well as managing teams driving operational efficiency.

Job Description

A list of the specific duties, tasks and responsibilities in this role.

The role covers transaction and other monitoring of member and their behaviour and subsequent in-depth investigations of monitoring flags and risk issues and events across all of Teya’s products.

You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.

Key Objectives:

o Drive the continuous improvement of transaction monitoring processes, systems, and workflows, aiming for efficiency, accuracy, and timely detection of suspicious activity.

o Lead, mentor, and develop a high-performing transaction monitoring team, ensuring that team members are equipped with the necessary tools, knowledge, and skills to perform their duties effectively.

o Lead the analysis of acquiring and business account transactions, customer use and behaviour to identify potential indicators of fraud, money laundering or terrorist financing, as well as risk against card scheme compliance requirements and financial risk; Review PEP, Sanctions, and adverse media screening alert; Prepare Internal Suspicious Activity Reports.

o Ensure that transaction monitoring systems are optimized for detecting suspicious activities and remain in line with evolving regulatory requirements and emerging crime patterns.

You’ll be responsible to lead, manage, train and develop the team for:

o Transaction Monitoring: Review suspicious transaction patterns to identify indicators of Fraud, AML, Terrorist Financing and other high risk indicators.

o Member Monitoring: Review changes in members activity to identify suspicious conduct.

o AML Screening: Review alerts of potential Sanction, PEP and Adverse media matches and determine if they are true matches or false positives. 

o KYC / KYB Refreshes: Undertaking refresher KYC and KYB checks on members in line with their risk ratings and determining if documentation provided from UK and EU countries is authentic.

o Suspicious Activity Reporting: Drafting internal Suspicious Activity Reports to share with the second line teams for review. 

o Trend Analysis: Proactively analyse data on identified trends and suggest new transaction monitoring rules to the team leader.

o Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. 

o Performance Management: Achieve departmental SLA’s for reviewing cases and aid the team in achieving its KPI’s.

o Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.

o Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation.

o Reporting: Produce relevant reporting s required.

o Horizon Scanning: Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks.

o Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA’s. 

Qualifications

• A minimum of 2 years of experience leading Transaction Monitoring teams in payments and or business banking.

• Hold an AML qualification such as ICA or ACAMS or equivalent.

• Deep understanding of the card acquiring and business banking space.

• Knowledge of both the UK and EU AML regulations.

• Strong data analysis skills with the ability to extract insights using SQL.

• Excellent communication and teamwork skills.

• Strong leadership skills and experience managing a team.

• Highly organized and have strong attention to detail.

• Strong analytical abilities and experience with data-driven decision-making.

• Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.

• Be flexible to working outside of standard business hours if required.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
• Cycle-to-Work Scheme;
• Health and Life Insurance;
• Pension Scheme;
• 25 days of Annual Leave (+ Bank Holidays);
• Office snacks every day;
• Friendly, comfortable and informal office environment in Central London.